For months now, many economists have been telling us a recession is on the way. Others argue, nah, all clear on the horizon. Maybe the Federal Reserve will be successful in pulling off a soft landing. Let's be clear, a soft landing is Fed speak for a 'mild recession'. But, all data being past tense, [...]
Friends and colleagues: I'm pleased to announce that after a 2 year break I'm getting back into the classroom at Western New Mexico University in Silver City, NM. As many of you know, I began teaching at Montana State University in 2013. What started out as a small, part-time adjunct position grew to a bigger [...]
Thank you to Carrie Hines, Executive Director of the Foundation for Manufacturing Excellence, for inviting me to speak at the Center Best Practice Conference 2022 this past week in Chicago. I presented the findings from my research on the consumer behavior of the client's buying-decision journey in the professional services. A wonderful group of people [...]
Hi Friends: I'm pleased to share that The Beacon Group was acquired today (Thursday, September 9, 2022) by Accenture. I'm so happy for my friend, Cliff Farrah - Founder and President of Beacon. I'm excited for the opportunities this will bring to Beacon's amazingly talented team. And, for the new skills and abilities that this [...]
Hi, Friends: It never ceases to surprise and amaze me that the little book that Tom McMakin and I wrote in 2018 (How Clients Buy) would resonate with so many. And, yet, it has and continues to. I'm delighted, naturally, and happy that others are finding value in our stories. This past week How Clients [...]
Hi, friends & colleagues: Motivation is what get's you started; habit is what keeps you going. Jim Ryan, Olympic runner, ESPN's Best High School Athlete of all Time, first high school runner to break the 4 minute mile This week's excerpt from my new book, How To Win Client Business, is from Chapter 22: Making [...]
Hi, friends. I was a guest last week on the Sell From Love podcast. Finka Jerkovic is an insightful and entertaining host and I also think you'll enjoy her excellent book by the same title - which can be found on Amazon. Finka specializes in the financial services industry, but there is a lot [...]
Hi, friends & colleagues: Most of us enjoy our work in professional services; it challenges us and we get to solve important world problems. And we get paid pretty well in doing so. But the hard reality is that in order to make partner or succeed in our own firms, we have to learn how [...]
Hi, friends & colleagues: This week's excerpt from my new book, How To Win Client Business, is from Chapter 20: Transparency Is Good, Right? - How and When to Be Transparent. This chapter discusses the importance of sharing our authentic self with our professional ecosystem. Being transparent applies to our personal qualities that make us [...]
Hi, friends & colleagues: This week's excerpt from my new book, How To Win Client Business, is from Chapter 19: The Art of Keeping in Touch - Finding Opportunities to be Thoughtful and Helpful. This chapter discusses the importance of showing others in our professional ecosystem that we care about them and want to be [...]